WE DELIVER WORLDWIDE
WHEN WILL THE PRODUCTS BE DELIVERED?
After your payment is received, we start to prepare your package to shipment. Then the products will be shipped. The shipment is handled by DHL. Depending on the country, the package is generally delivered within 3 business days in Europe. Destinations outside Europe may take longer. You can check the status of your order via the unique Track & Trace number we e-mail you after your order is ready for shipment.
WHAT HAPPENS IF I’M NOT HOME WHEN THE PACKAGE IS DELIVERED?
The delivery service will try to deliver the package to one of your neighbours and will put a note in your mailbox. If this is not possible, the delivery service will try again the next day and – if necessary – a 3rd time the day after. If delivery by then still has not taken place, you will find a note in your mailbox with which you can pick up the package from the specified collection point (often the post office or parcel shop near you) within a period of three weeks.
WHAT SHOULD I DO IF I AM NOT SATISFIED WITH THE PRODUCTS RECEIVED?
Please read our Sales Policy.
WHAT ARE SHIPPING COSTS?
The shipping costs to your country are provided on the checkout page.
WHAT IF NO SHIPPING COSTS APPEAR?
If no shipping costs appear we do not ship our products to your country. This might be the case if our preferred delivery services are not delivering to your country.